Is it possible to change/edit my pledge during the kickstarter campaign?
Yes, you can change your pledge by using the “Edit My Pledge” link on the campaign page.
Last updated: April 16, 2024 13:01
Will I be able to edit my pledge after the campaign has ended?
Yes! You will have the ability to change your pledge via BackerKit, which will open after the Kickstarter closes.
Last updated: April 16, 2024 13:01
What is the BackerKit pledge manager?
A few weeks after the Kickstarter is over, backers will receive a link inviting them to their pledge survey on BackerKit, a website that will allow them to add on items and pay for shipping, add-ons, etc. It functions much like a web store with photos and descriptions of each item. You can enter your address and edit it before we ship the project. Nearly all large Kickstarter projects use a pledge manager as they greatly help organize, track, and fulfill orders.
Last updated: April 16, 2024 13:01
When will my payment be taken out of my account?
Funds will be processed for this project after the campaign closes. You will receive an email from Kickstarter with further details.
Last updated: April 16, 2024 13:01
What is the email contact for further questions?
Please write us at [email protected]. We will be happy to help you!
Last updated: April 16, 2024 13:01
Will Nightfell be compatible with the PF1 system?
Unfortunately not. This project is compatible with PF2 and complies with the ORC license.
Last updated: April 16, 2024 13:01
If I pledge “No Reward”, can I upgrade my pledge in the pledge manager and/or access the add-ons?
If you pledge “No Reward,” you will have the option to upgrade your pledge in the BackerKit Pledge Manager. Maintaining your “No Reward” tier, however, will not give you access to backer priced add-ons or any exclusives.
Last updated: April 16, 2024 13:01
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.